A chatbot is, at its most basic level, a computer program that can speak or type like a person and comprehend what they are saying. Conversational AI-based apps let people talk to their digital devices like real people.
Chatbot applications can act as one-line programs that respond to straightforward questions. They can also become more complex.
In some cases, they even work as digital assistants who learn and develop over time. Since AI chatbots can acquire, process, and understand more data, they provide a more personalized service.
Where is conversational AI used, and what is it?
Conversational AI is pre-programmed software that allows consumers to interact with computer applications.
It’s able to provide consumers and customers with a human-like interaction.
Conversational AI has become a more advanced form of conventional chatbots.
What is the difference between chatbot applications and conversational AI?
Even though conversational AI might be a more advanced version of most chatbot applications, the two are not the same thing. A direct comparison:
| Conversational AI | Standard Chatbot |
| A more powerful communication assistant, can handle multiple requests at once. | Standard communication assistants need separate messaging spaces |
| Can be communicated through voice | Can only operate through text commands |
| Can remember personal preferences | Conversations may feel less natural due to the lack of personal preference and memory. |
From a customer’s perspective, conversational AI tends to be much more appealing. User experience is a major factor.
Conversational AI Use Cases
Conversational AI is a great tool, but is it great for you?
In these five areas, conversational AI helps to enhance customer experiences and reduce traditional employees’ workloads.
1. Conversational AI in Healthcare
Conversational AI can help patients better describe their conditions. Conversational AI can assist patients with a series of questions related to healthcare. These chatbot programs can help prevent wait times and misunderstood data entry.
2. Conversational AI in Retail
Finding traditional customer service representatives can be challenging. The good news is that there’s a backup for missing your CSRs on your busiest days. AI-powered chatbot applications can meet customers’ demands on a 24/7 basis. In the past, there were just two ways to interact with customers:
- Call centers
- In-person visits
In the present day, AI chatbots have been able to bring retail services right to consumers.
3. Conversational AI in Banking
Conversation AI bots can reduce the pressure on bank personnel. It’s strenuous to work not only with large sums of money but with people simultaneously. Bringing in a conversational AI-programmed bot can help handle complex requests.
4. Conversational AI in IoT | Internet of Things
Standard household devices like:
- Amazon Echo
- Apple’s Siri
- And more…
- And more…
They are all enhanced with AI capabilities. Humans interact with these conversational AI agents through their home Smart devices. Conversational AI bots will answer whether users are looking for information, a good joke, or the weather.
5. Conversational AI in Human Resources
Conversational AI can automate the process of sifting through candidate credentials. This, in turn, will help to limit the amount of time spent on mundane and routine work.
In the area of human resources, chatbots are helping to free up HR teams to focus on high-value tasks.
In all of these cases, it’s noteworthy that the main benefit of conversational AI is to ease the burden many human workers face.
Sources
- https://www.techtarget.com/searchenterpriseai/definition/conversational-AI#:~:text=Conversational%20AI%20is%20a%20type,that%20contrast%20with%20conventional%20chatbots.
- https://www.oracle.com/chatbots/what-is-a-chatbot
- https://e-bot7.com/insider/what-is-the-difference-between-chatbot-and-conversational-ai/
